![]() ![]() In the SHIPPING ADDRESS section, tap Edit. If you've created an order tag in the past that exceeds 40 characters, then you can't add it again to another order.įrom the Orders screen, tap the order that you want to update. Click the tags that you want to add, then click Apply changes to apply them to the order. To select from previously used tags, click View all tags. Order tags are limited to 40 characters (letters and numbers) per tag. For example, Urgent, reviewed, wholesale. Refer to Save changes to the current view or Create a new view.Įnter the tag names separated by a comma. You can filter orders by tag, and then save as an order view so that you can quickly access those orders in the future. You can organize your orders beyond whether they're captured, paid, and fulfilled by adding tags. You can add a notes, comments, or special instructions to your order using Timeline. If a customer changes their mind about their order, then you can fulfill only part of the order or partially refund it. Steps:Ĭlick the number of the order that you want to update.Ĭlick Edit next to the customer information on the order screen.Īfter you're done, click Save or Apply changes.Īn order's billing address, line items, or order total cannot be modified. You can update information associated with an order from the Orders page of Shopify. In the payment section, click View order in customer's currency. You can preview what the order looks like in your customer's currency. If you're selling in multiple currencies, then your orders are displayed in your store currency in the admin. On the order details page, scroll to the Timeline section.įor more details from the payment gateway, click Information from the gateway. If your customer didn't complete the checkout, then instead go to the abandoned checkout history to view payment events. ![]() Payment events can be helpful if you need to troubleshoot a failed payment capture or refund. You can expand payment events for more details. ![]() When a customer pays for their order, the payment details are noted in the Timeline as a payment event. NoteĪll notes and comments are internal and are not visible to your customers. On the order details screen, scroll down to the Timeline section.įor more information, refer to Timeline. Tap the order whose Timeline you want to view. ![]()
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